The INDECOPI fine is already coming for you: set up your complaints book in 3 minutes, no website, from S/36 a year.
Trial
S/0
Set it up without paying. Activate whenever you want to publish it.
The full product, no card required. Try Denorly before you decide.
- Full product for 14 days 01
- 1 complaint book 02
- No credit card required 03
- When the trial ends, your account moves to a limited free tier 04
Libro
S/3/month
billed as a single S/36 payment per year
14-day trial. No card.
Comply with the law under your own brand, for one business.
- 1 business 01
- Full Annex I format 02
- Link + QR code with your brand 03
- Automatic receipt for every complaint 04
- AI-assisted replies 05
- Full history and export 06
Libro monthly
S/5/month
Billed monthly. Cancel whenever you want.
The same protection, month to month. For those who'd rather not pay for the whole year up front.
Extra location
S/29/year
Per location or brand, per year.
Added when you activate
More than one location or brand? Add each one to your Libro plan.
For 5+ locations or high complaint volume.
- Multiple locations in a single account 01
- Consolidated billing 02
- Integration with your system 03
- Training for your staff 04
The trial is to see it from the inside before you pay. You get the complete product for 14 days, no card: go in, build your book and see with your own business how it protects you, before paying a sol. When the trial ends, your account drops to a limited free tier that does not meet INDECOPI's requirements: it does not ensure the minimum 2-year retention or the 15-business-day response deadline. So once you know it works, you activate a plan and stay compliant.
Yape, Plin y PagoEfectivo, tarjetas de débito y crédito, y PayPal — procesado por Culqi (Perú).
You pay your plan and this is already covered
Not promises: the numbers the law requires of you, handled for you without lifting a finger.
We issue factura electrónica and boleta. Prices in Peruvian soles (PEN), IGV included.
Frequently asked questions
Yes. Law 32495 (November 2025) extended the requirement to all digital commerce platforms. INDECOPI actively audits social media sellers. With Denorly, activate your digital book in minutes and share the link or QR with your customers, no website needed.
Yes. You get a 14-day trial of the full product, no credit card required. If you don't activate a paid plan when the trial ends, your account moves to a limited free tier; your data is preserved if you activate a plan later.
Yes. Denorly works with one account per business, and access is shared with your team; we don't charge per user. The Libro plan covers one business with everything you need to comply with the law.
It's a guarantee about how the software works: if Denorly doesn't deliver the features described in your plan, we refund what you paid under our Refund Policy. It is not a compliance guarantee: complying with Ley 29571 depends on correct use of the tool and your own actions (responding on time, keeping the book accessible), and we do not guarantee any outcome before INDECOPI.
Credit and debit cards (Visa, Mastercard, American Express) and Yape, via Culqi. We issue factura electrónica or boleta as needed.
That's our mascot: the Denorly Data Rider. He wears glasses because he sees what others can't in your data. And he rides a rocket because when your data flows, your business takes off. You'll see him around the dashboard too.
Start gathering data today.
14-day trial. No credit card required. Set up in 3 minutes.
Create your book nowSet it up without paying. Activate whenever you want to publish it.