Add-on to the Complaints Book

Every customer request, logged and answered on time

Cancellations, data changes, invoices, refunds and data-protection rights arrive through their own link and QR, with a number, a tracking code and a business-day deadline. Complaints still go to your Complaints Book.

Try it free for 14 days

S/99 per location, per year

What's included

  • Its own link and QR per location, separate from the book
  • A sequential number and tracking code for each request
  • A deadline per type, in business days with Peruvian holidays
  • Data-protection (ARCO) requests with their legal terms (Ley 29733): 8, 10 and 20 business days
  • Reminders 3 and 1 business days before the deadline
  • One deadline extension with a reason, sent to the customer
  • Turn into a complaint, with its original date, anything that really is one
  • CSV export, with an ARCO-only report

Request types and their deadlines

Información o consulta 15 business days
Entrega de documentos o comprobante 15 business days
Cambio de datos 15 business days
Baja o cancelación del servicio 1 business day
Devolución 15 business days
Protección de datos: información 8 business days
Protección de datos: acceso 20 business days
Protección de datos: rectificación 10 business days
Protección de datos: cancelación 10 business days
Protección de datos: oposición 10 business days
Otra solicitud 15 business days

Requests do not replace the Complaints Book: the form always links to your book so your customer can complain whenever they want.