Your complaint book for Instagram, WhatsApp, and TikTok.
You sell on social media and have no website or RUC. It doesn't matter: the law still requires you to have a complaint book. Denorly sets it up in 3 minutes, ready for your bio. Try it 14 days, no card required.
No card. No RUC. From your phone.
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It's not the RUC that obligates you. It's selling.
Ley 29571 requires every provider to have a complaint book. And "provider" doesn't mean "having a RUC" — it means selling regularly to consumers. If you post products and sell often on Instagram, WhatsApp, Facebook, or TikTok, you're a provider under the law, with or without a RUC.
“The law doesn't distinguish whether you're formal or informal, or whether you have a RUC. What matters is that you sell to the public regularly.”
You identify yourself with your DNI. Just as valid.
That counts too. The channel doesn't change the obligation.
That's a separate tax matter (SUNAT). The complaint book is consumer protection: they're different things. Having your book helps you comply today, with or without a RUC.
The fine can cost thousands. Your peace of mind, from S/3 a month.
INDECOPI can fine you for not having a complaint book, starting at 1 UIT (S/5,350 in 2026) and up to 450 UIT in serious cases. A single customer complaint can trigger an inspection. If you're a microbusiness, the fine is capped at 10% of your income — but the simplest way to stay in order is to keep your complaint book active and respond on time. With Denorly it costs from S/3 a month, and you can try it 14 days before paying.
One link. All your channels.
Paste the link in your bio or Linktree. Pinned "Complaint Book" story highlight.
WhatsApp Business
Automatic welcome message with your link. Keyword "reclamo" → sends the link automatically.
TikTok
Link in your profile.
Pinned post + "Info" section.
Packages / delivery
QR code to print and stick. The customer scans and files a complaint.
Ready in 3 minutes
Sign up
Your name, your business, your DNI (or RUC if you have one). Nothing else.
Get your link and QR
denorly.com/libro/your-business. Copy it to your bio.
Done
When a customer files a complaint, it reaches your WhatsApp. You reply from your phone within the legal deadline of 15 working business days.
14-day trial. From S/3 a month for peace of mind.
- Link + QR 01
- WhatsApp notification 02
- Link + QR 01
- WhatsApp notification 02
- INDECOPI export (Anexo I) 03
- AI replies 04
The trial lasts 14 days with the full product, no credit card required. When it ends, activate the Libro plan to keep complying with the law — if you don't, your account moves to a limited free tier that doesn't meet INDECOPI's requirements.
Others charge S/89–300 a year just for the book. Denorly: try it 14 days, and comply with the law from S/36/year.
Protect your business from S/3 a monthPay with Yape, Plin, or card.
Your complaint book, ready today. No RUC, no website, no hassle.
No card. No RUC. From your phone.